Send your request
Email hello@freshtray.in with the subject “FreshTray account deletion request”. Include the phone number you use to sign in. Use an email address where you can receive our reply.
We verify account ownership before processing your request. Do not send sign-in codes, identity documents, or payment details.
What the request covers
Your request covers your parent account, linked child profiles, optional child photos, and saved meal plans. We delete or anonymise personal data that is no longer needed.
Delete selected data
To request deletion of selected personal data while keeping the account, email hello@freshtray.in with the subject “FreshTray data deletion request”. Give your sign-in phone number and name the data you want removed. We verify ownership and explain any effect on meal service. You can remove an optional child photo in the app without closing your account. Required billing and legal records remain subject to the rules below.
When we complete the request
We aim to complete a verified request within 30 days. We tell you if a lawful reason requires more time. We explain any retained records and their retention period. An unpaid balance does not prevent you from submitting a request.
Read the Privacy Policy for details.
Service and records
Sending a request does not immediately stop meals or delete your account. Our team reviews active service and any unpaid balance with you. Account deletion is separate from a request to skip or pause a meal.
Necessary billing, payment, legal, and security records may be retained. Our team will explain which records are retained, why they are needed, and the applicable retention period when processing your request.
You can also start this request in the FreshTray app: Account → Privacy and account → Request account deletion.
Need help?
Write to hello@freshtray.in. FreshTray is a partnership firm at Bashbari Old Market, Goalpara District, Assam 783129, India.